Terms and conditions/return policy/privacy policy

General conditions

These general conditions apply to the use of Internet sales Mineral expo.


Services Internet sales Mineral expo are available on the website www.mineralexpo.hr.
The site, as well as these services, users can use for private and business use at no charge for use, according to the following terms and conditions. Using Internet sales customer agrees and undertakes to respect the following terms and conditions.

The user is any legal or natural person who signs up and completes the order.

Mineral expo Ltd. for services
Address: Badalićeva 7a, 10000 Zagreb, Croatia
Registration: Commercial Court in Zagreb, Reg. Tt-14 / 21511-2
MBS: 080932754
MB: 4277112
OIB: 12708767180
Share capital: 20.000,00 kn paid in full
Bank  account:
HR3923400091110679597, Privredna banka dd
Member of the Board: Neven Miculinić, Director
– Represents the company individually and independently

All prices stated in Croatian Kuna (HRK) Dollar (USD) and Euro (EUR).
Pursuant to Article 90 of the Law on VAT, the VAT is not charged.


We guarantee the authenticity for all products and services available at the
Mineral expo Internet sales.

Pictures and descriptions

Mineral expo is trying to be as specific as possible in describing the product, but can not guarantee that the description, pictures and specifications of the product completely accurate.

Terms of purchase and delivery

Terms of buying and selling products through Mineral expo stores are defined through the following steps: registration, order, payment / payment on delivery, delivery, complaints / return of goods.


To the user has logged on Mineral expo Internet sales should enter basic information: name and address for delivery of the goods. The user is responsible for the accuracy and completeness of the information. Should there be any changes to the data, which the user has entered, it is desirable that as soon as possible of the change notification Mineral expo at the e-mail address:

Ordering products

Products are ordered through the web shop by clicking on the “Add to cart”.
Products are considered commissioned when the buyer makes the whole process orders.
Upon receipt of orders Mineral expo sends a notice to the e-mail address that the user has logged.

Mineral expo undertakes to deliver all available products. If some (or all) products, Mineral expo is not able to deliver customer will be contacted by phone or e-mail to make replacement of product or cancel the order.
If Mineral expo is not able to deliver product, full payment will be refunded to the customer.


Orders send the next working day by Croatian Post.
Time of delivery depends on the country in which the packet is sent.
We deliver our product worldwide.
The shipment in Croatia comes at the address normally 2-3 days from receipt of order.
Shipping cost depends on the weight of the order and sending the country,
it is calculated after the created order.

Methods of payment

Payment for orders of goods in the web shop:
Bank transfer , PayPal, Credit cards and Chas on delivery (only in Croatia)

Bank transfer

Once the user selects the products and confirm the order,
he will get on his e-mail  offer with exact amount and all data for the payment.
Goods are sent after payment is visible on account of Mineral expo.

In case you want to make a payment PayPal currency must change in EUR or USD.
The client will be directed to the PayPal website to finish payment.

Credit cards
The client must fill in the required information and follow the steps of payment.
We use the latest technology to make your card number was protected
we have a clear definition of privacy.

Chas on delivery is possible only in Croatia.


Ordered products are packed so that the usual manipulation in transport is not damaged. The user is required when get the product to check for any damage and immediately advertise the postman providing it, or reject to take package that has been visible external damage and ask the postman to write a report.
If the user, after the consignment, the expected time does not receive a shipment or consignment, it is preferable to inform the Mineral expo to be taken request shipments, or to send a replacement shipment.

Substitutes, complaints and product returns

Return is possible, within 14 days of purchase through Mineral expo Internet Sales without showing the reason, in accordance with Article 72 of the Consumer Protection Act (Official Gazette no. 41/14).

According to the Consumer Protection Act (Official Gazette no. 41/14, Article 10) Mineral expo Ltd
Mineral expo is obliged to answer the complaint within 15 days from the date of receipt of the complaint. The user can send a complaint to the following address:
Mineral expo Ltd. Badalićeva 7a, 10000 Zagreb, Croatia
or on e-mail address:


In cases that Mineral expo is not able to deliver ordered product, customer will be offered the products of the same, or similar, features and prices. If the customer does not accept such an offer Mineral expo Ltd. is required to return the funds as soon as possible, but no later than 14 days.

Intellectual property

Content Mineral expo web site is protected. For any commercial use of content on the web site Mineral expo.hr must previously contact the Mineral expo and for this get written approval.

Privacy Statement/Privacy policy

Mineral expo is obligated to protect all personal data, in accordance with Article 11 of the Consumer Protection Act. Mineral expo collects only necessary, basic information about users that are required. If a user requests, Mineral expo will delete all user data. A request for deletion of data can be sent via email


For all the crystals, minerals, fossils, and gemstones we guarantee that they are 100% natural.
Statement of authentic of gemstones

Our products can be ordered by online store
or through e-mail :
or you can visit us at our shop.

Simple guidelines for ordering

Terms and conditions/return policy/privacy policy



Orders are sent on the next work
day by Croatian Post.

International shipments are charged according to
weight and destination.
Costs for shipments are displayed
after your choice of country.

We deliver our products worldwide.

Charge for shipment in
Croatia is 25.00 Kuna.



Payment by bank accaunt

Payment by PayPal

Cash on delivery possible only in Croatia

In case you want to make a payment by PayPal  you need to change currency in EUR or USD

Select currency


Mineral expo
Tratinska 38, 10 000 Zagreb

Open: Mondays to Fridays from 09 to 20 h, Saturdays from 10 to 18 h

Phone: 00385 1 5812-579

Mob: 00385 (0)95/902 2779

MineralExpo | Međunarodni sajmovi dragog i poludragog kamenja